This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
The domain name www.vitsupp.com (hereinafter referred to as “Website”) is owned by VitSupp Healthcare Private Limited, a company incorporated under Companies Act 2013 with its registered office at C-145, 1st Floor, Captain Satish Marg, Rishi Nagar, Rani Bagh, Delhi 110034 (hereinafter referred to as “VitSupp Healthcare”).
By mere use of the Website, you shall be contracting with VitSupp Healthcare and these terms and conditions including the policies constitute your binding obligations, with VitSupp Healthcare.
VitSupp.com allows the User to surf the Website or making purchases without registering on the Website. VitSupp Healthcare or VitSupp.com is referred to as “VitSupp” or “VitSupp Healthcare” or “Company” “we,” “us,”, “our” or Company.
“VitSupp.com” / ”website ” means the online shopping platform and the services to buy the products listed on the site.
Such changes may include, among other things, the adding of certain fees or confidentiality. We do not endorse in anyway any advertisers/ contents of advertisers on its web pages or other communication.
We will not be responsible for any damage suffered by users from use of the services on this site. This without limitation includes loss of revenue/data resulting from delays, non-deliveries, missed deliveries.
This disclaimer of liability also applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortuous behavior, negligence, or under any other cause of action.
User agrees and acknowledges that use shall be solely responsible for user’s conduct and that the Company reserves the right to terminate your rights to use the service immediately, notwithstanding penal provisions under the Indian cyber laws or any other allied laws enacted by the government of India or any other statutory, legislative or regulatory authority authorized in this regard from time to time.
In no event shall the Company, its affiliates, employees, agents, consultants, contracted companies be liable for any direct, indirect, punitive, incidental, special or consequential damages or for any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the VitSupp.com sites/services for interrupted communications, delay, lost data or lost profits arising out of or in connection with this agreement.
We therefore neither endorses nor offers any judgment or warranty and accepts no responsibility or liability for the authenticity/availability of any of the goods/services/or for any damage, loss or harm, direct or consequential or any violation of local or international laws that may be incurred by your visit and/or transaction/s on these sites.
We shall not be liable for any delay / non-delivery of purchased goods, due to flood, fire, wars, acts of God or any cause that is beyond the control of VitSupp.com.
Use of the Website is available only to persons who can form legally binding contracts under Indian Contract Act, 1872. Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use the Website.
If you are a minor i.e. under the age of 18 years, you shall not register as a User of the VitSupp.com website and shall not transact on or use the website.
As a minor, if you wish to use or transact on website, such use or transaction may be made by your legal guardian or parents on the Website.
VitSupp.com reserves the right to terminate your membership and/or refuse to provide you with access to the Website if it is brought to VitSupp.com’s notice or if it is discovered that you are under the age of 18 years.
If You use the Website, You shall be responsible for maintaining the confidentiality of your Display Name and Password and You shall be responsible for all activities that occur under your Display Name and Password.
When You use the Website or send emails or other data, information or communication to us, You agree and understand that You are communicating with Us through electronic records and You consent to receive communications via electronic records from Us periodically and as and when required.
We may communicate with you by email or by such other mode of communication, electronic or otherwise.
Pricing of any product(s) as is reflected on the Website may due to some technical issue, typographical error or product information available may be incorrectly reflected and in such an event VitSupp.com may cancel such your order(s).
You release and indemnify VitSupp.com and/or any of its officers and representatives from any cost, damage, liability or other consequence of any of the actions of the Users of the Website and specifically waive any claims that you may have in this behalf under any applicable law.
Notwithstanding its reasonable efforts in that behalf, VitSupp.com cannot take responsibility or control the information provided by other Users which is made available on the Website.
You may find other User’s information to be offensive, harmful, inconsistent, inaccurate, or deceptive. Please use caution when using the Website.
Membership on the Website is free for buyers. VitSupp.com does not charge any fee for browsing and buying on the Website.
VitSupp.com reserves the right to change its Fee Policy from time to time. In particular, VitSupp.com may at its sole discretion introduce new services and modify some or all of the existing services offered on the Website.
In such an event VitSupp.com reserves the right to introduce fees for the new services offered or amend/introduce fees for existing services, as the case may be. Changes to the Fee Policy shall be posted on the Website and such changes shall automatically become effective immediately after they are posted on the Website.
Unless otherwise stated, all fees shall be quoted in Indian Rupees. You shall be solely responsible for compliance of all applicable laws including those in India for making payments to VitSupp Healthcare.
VitSupp.com may, but is not required to, monitor, edit, delete or disclose the contents of a user’s email or reviews as required for normal maintenance of any of the VitSupp.com websites or in the good-faith belief that such action is necessary to:
(1) comply with the law or comply with legal process served on VitSupp.com;
(2) protect and defend the rights or property of VitSupp.com;
(3) protect the personal safety of other VitSupp.com website users or the public; or
(4) to ensure compliance with our Terms and Conditions.
You may use the information on the products and services purposely made available on the Website for downloading, provided that You
(1) do not remove any proprietary notice language in all copies of such documents,
(2) use such information only for your personal, non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it in any media,
(3) make no modifications to any such information, and
(4) do not make any additional representations or warranties relating to such documents.
We have taken all care and precaution to try and provide accurate data and information. In the preparation of the content of this Website, in particular, to ensure that prices quoted are correct at time of publishing and all products have been fairly described.
All prices are displayed inclusive of VAT.
Services, however, are listed exclusive of service tax as rules for service tax vary with different services. Packaging may vary from that shown. The weights, dimensions and capacities given are approximate only.
We have made every effort to display as accurately as possible the colours of our products that appear on the Website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery.
All products/services and information displayed on the Website constitute an invitation to offer. Your order for purchase constitutes your offer which shall be subject to the terms and conditions of this User Agreement.
We reserve the right to accept or reject your offer in part or in full. Our acceptance of your order will take place upon dispatch of the product(s) ordered. Dispatch of all the product(s) ordered, may or may not happen at the same time, in such a scenario that portion of the order which has been dispatched will be deemed to have been accepted by us and the balance would continue to be on offer to us and we reserve the right to accept or reject such balance order.
No act or omission of VitSupp prior to the actual dispatch of the product (s) ordered will constitute acceptance of your offer.
If you have supplied us with your email address or phone number, we will notify you by email and/or phone number, as the case may be, as soon as possible to confirm receipt of your order and email/contact you again to confirm dispatch and therefore acceptance of the order.
We view protection of Your privacy as a very important principle. We understand clearly that You and Your Personal Information is one of Our most important assets.
We store and process Your Information including any sensitive financial information collected (as defined under the Information Technology Act, 2000), if any, on computers that may be protected by physical as well as reasonable technological security measures and procedures in accordance with Information Technology Act 2000 and Rules thereunder.
We and our affiliates will share /sell/transfer/license/covey some or all of your personal information with another business entity should we (or our assets)plan to merge with or are acquired by that business entity, or re-organization, amalgamation, restructuring of business or for any other reason whatsoever.
Once you provide your information to us, you provide such information to us and our affiliate and we and our affiliate may use such information to provide you various services with respect to your transaction whether such transaction is conducted on www.vitsupp.com.com or with third party merchant’s or third party merchant’s website.
This Website, all the materials and products (including but not limited to software) and services, included on or otherwise made available to You through this site are provided on “as is” and “as available” basis without any representation or warranties, express or implied except otherwise specified in writing.
Without prejudice to the forgoing paragraph, VitSupp.com does not warrant that:
VitSupp.com will not be liable to You in any way or in relation to the Contents of, or use of, or otherwise in connection with, the Website. VitSupp.com does not warrant that this site; information, Content, materials, product (including software) or services included on or otherwise made available to You through the Website; their servers; or electronic communication sent from Us are free of viruses or other harmful components.
Nothing on Website constitutes or is meant to constitute, advice of any kind.
All the Products sold on Website are governed by different state laws and if we are unable to deliver such Products due to implications of different state laws, VitSupp.com VitSupp.com will return or will give credit for the amount (if any) received in advance by us from the sale of such Product that could not be delivered to You.
You will be required to enter a valid phone number while placing an order on the Website. By registering Your phone number with us, You consent to be contacted by Us via phone calls and/or SMS notifications, in case of any order or shipment or delivery related updates. We will not use your personal information to initiate any promotional phone calls or SMS.
While availing any of the payment method/s available on the Website, we will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to You due to:
All payments made against the purchases/services on Website by you shall be compulsorily in Indian Rupees or US dollars. Website will not facilitate transaction with respect to any other form of currency with respect to the purchases made on Website.
Before shipping / delivering your order to you, VitSupp.com may request you to provide supporting documents (including but not limited to Govt. issued ID and address proof) to establish the ownership of the payment instrument used by you for your purchase.
This is done in the interest of providing a safe online shopping environment to Our Users.
The 7 Day Replacement Guarantee seeks to assist Buyers who are not satisfied with products bought on the Website.
If at the time of delivery and/or within 7 days from the date of delivery of the product/s, if any defect is found, then the buyer of the product/s can ask for replacement of the product/s from VitSupp.com subject to the following terms and conditions:
Notify VitSupp.com of any defects in the product/s at the time of delivery of the product/s and/or within 7 days from the date of delivery and the same product/s will be replaced in return of the defective product/s.
Replacement can be for the entire product/s or part/s of the product subject to availability of the same with the VitSupp.com.
Following products shall not be eligible for return or replacement:
VitSupp.com reserves its right to initiate civil and/or criminal proceedings against a user who files an invalid and/or false claims or provides false, incomplete, or misleading information.
In addition to the legal proceedings as aforesaid, VitSupp.com may at its sole discretion suspend, block, restrict, cancel the Display Name [and its related Display Names] of such user and/or disqualify that user and any related users from availing protection through this program.
Any person who, knowingly and with intent to injure, defraud or deceive, files a Fraudulent Complaint containing false, incomplete, or misleading information may be guilty of a criminal offence and will be prosecuted to the fullest extent of the law.
Without limitation, credit card and other personal information, you might be requested to give any third party, and you hereby irrevocably waive any claim against us with respect to such sites. We strongly encourage you to make whatever investigation you feel necessary or appropriate before proceeding with any online or offline transaction with any third party company or advertiser.
The company, its officers, directors, shareholders, parents, subsidiaries, affiliates, agents, or licensers are not liable to you for any incidental, indirect, consequential, special, punitive, or exemplary damages of any kind, including lost revenues or profits, loss of business, or loss of data, in any way related to VitSupp.com websites or VitSupp.com content or for any claim, loss or injury based on errors, omissions, interruptions or other inaccuracies in any VitSupp.com websites, including without limitation as a result of breach of any term of this agreement.
Applicable law many not allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In no event will company’s total liability to you for any and all damages, losses, and causes of action arising out of or related to your use of any VitSupp.com website, regardless of the form, cause of action or the alleged basis for any claim, exceed the amount paid by you to VitSupp.com, if any, for accessing the VitSupp.com websites.
You agree that you will indemnify and hold the harmless company and its directors, officers, shareholders, and agents from any and all liability arising in connection with your use of the VitSupp.com websites, including but not limited to any information or content that you post on any of the VitSupp.com websites.
This site is controlled and operated by VitSupp Healthcare.
All material on this site, including images, illustrations, audio clips, and video clips, is protected by copyrights, trademarks, and other intellectual property rights. Material on Website is solely for Your personal, non-commercial use.
You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by email or other electronic means and whether directly or indirectly and You must not assist any other person to do so.
Without the prior written consent of the owner, modification of the materials, use of the materials on any other website or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited.
Any use for which You receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this clause.
VitSupp.com respects the intellectual property of others. In case You feel that Your Trademark has been infringed, You can write to VitSupp.com at care@VitSupp.com.
VitSupp.com we do not warrant that Product description or other content of this Website is accurate, complete, reliable, current, or error-free and assumes no liability in this regard.
Please contact us for any questions or comments (including all inquiries unrelated to copyright infringement) regarding this Website on email@example.com.
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
Mr. Alok Chandrawanshi
VitSupp Healthcare Private Limited
Phone: +91- 7011 067761
Time: Mon – Fri (9:00 – 18:00)
VitSupp.com prohibits the use of language that is racist, hateful, sexual or obscene in nature in a public area.
This policy extends to text within listings, on VitSupp.com pages and all other areas of the site that another User may view. If the profane words are part of a title for the item being sold, we will ‘blur’ out the bulk of the offending word with asterisks (i.e., s*** or f***).
Please report any violations of this policy to the correct area for review:
Disciplinary action may result in the indefinite suspension of a User’s account, temporary suspension, or a formal warning.
VitSupp.com will consider the circumstances of an alleged policy violation and the user’s trading records before taking action.
Violations of this policy may result in a range of actions, including:
If at the time of delivery and/or within specified days from the date of delivery of the product/s, if any defect is found, then the buyer of the product/s can ask for replacement of the product/s from the VitSupp.com.
VitSupp.com reserves its right to initiate civil and/or criminal proceedings against a User who files an invalid and/or false claims or provides false, incomplete, or misleading information. In addition to the legal proceedings as aforesaid, VitSupp.com may at its sole discretion suspend, block, restrict, cancel the Display Name [and its related Display Names] of such User and/or disqualify that User and any related Users from availing protection through this program.
Any person who, knowingly and with intent to injure, defraud or deceive, files a Fraudulent Complaint containing false, incomplete, or misleading information may be guilty of a criminal offence and will be prosecuted to the fullest extent of the law.
Definition: ‘Return’ is defined as the action of giving back the item purchased by the Buyer to the VitSupp.com on the VitSupp.com website. Following situations may arise:
The return could also result in a refund of money in most of the cases.
Points to be noted:
Definition: Replacement is the action or process of replacing something in place of another. A Buyer can request for replacement whenever he is not happy with the item, the reason being Damaged in shipping, Defective item, Item(s) missing, wrong item shipped and the like.
Points to be noted:
Buyer needs to raise the replacement request within 10 days from the date of delivery of products. Once Buyer has raised a replacement request by contacting Us on the Telephone Number provided on the Website. Once the replacement request has been raised, the following steps shall be followed:
Generally, transactions are conducted smoothly on VitSupp.com. However, there may be some cases where issues may crop us.
A ‘Dispute’ can be defined as a disagreement between a Buyer and VitSupp.com in connection with a transaction on the Website.
Whenever there is a disagreement, the Buyer can write to care@vitSupp.com.com in order to raise a dispute. Disputes can be raised at a particular transaction level.
Following are the indicative examples of potential disputes:
If the dispute is resolved in favour of the Buyer, a refund is provided once the product is returned to the VitSupp.com.
VitSupp.com shall have no liability to you for any interruption or delay in access to the Site irrespective of the cause.
These Terms of Service constitute the entire agreement between the parties with respect to the subject matter hereof and supersedes and replaces all prior or contemporaneous understandings or agreements, written or oral, regarding such subject matter.
The clauses as above shall survive the termination or expiry of this agreement charges.
Any such deletions or modifications shall be effective immediately upon the Company’s posting thereof. Any use of VitSupp.com by a user after such notice shall be deemed to constitute acceptance by the user of such modifications.
When you visit VitSupp.com or send e-mails to us or give us your feedback, you are communicating with us electronically. You consent to receive communications from us electronically.
We will communicate with you by e-mail or by posting notices on this website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
The website grants you a limited license to access and make personal use of the website and the service provided through the website.
This license does not include any downloading or copying of account information for the benefit of any other third party; caching, unauthorized hypertext links to the website and the framing of any content available through the website uploading, posting, or transmitting any content that you do not have a right to make available (such as the intellectual property of another party); uploading, posting, or transmitting any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; any action that imposes or may impose (in the Company’s sole discretion) an unreasonable or disproportionately large load on the website’s infrastructure; or any use of data mining, robots, or similar data gathering and extraction tools.
You may not bypass any measures used by the Company to prevent or restrict access to the website. Any unauthorized use by you shall terminate the permission or license granted to you by the website.
VitSupp.com has made this service available to use as a matter of convenience.
We expressly disclaim any claim or liability arising out of uploading of any obscene, vulgar or pornographic images, photograph or a picture or altering or distorting the images available under this service in an obscene, vulgar or pornographic manner.
We also disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. We do not warrant that this site, its servers, or e-mail sent from the website are free of viruses or other harmful components.
We will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.
The Service(s) of the Company is provided on an “as is” basis without warranties of any kind, whether express or implied.
We do not represent or warrant maintaining the confidentiality of information; although our current practice is to ensure reasonable efforts to maintain such If you believe that your work has been used or is accessible on VitSupp.com websites in a way that constitutes copyright infringement, you may notify VitSupp.com by providing us the following information:
(1) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest that is allegedly infringed;
(2) a description of the copyrighted work that you claim has been infringed, including where the copyrighted work exists or a copy of the copyrighted work;
(3) a description of where on the site the material that you claim is infringing is located, reasonably sufficient to permit VitSupp.com to locate the material;
(4) your address, telephone number, and email address;
(5) a statement that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
(6) a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.
Company’s agent for notice of claims of copyright infringement for the VitSupp.com websites can be reached by mail at: firstname.lastname@example.org
VitSupp.com recognizes the value of providing accurate and timely content. However, VitSupp.com websites is provided “as is” and without warranties of any kind either express, statutory or implied. Without limiting the foregoing,VitSupp.com wants to ensure that you understand that there are no warranties:
VitSupp.com hereby disclaims any and all implied warranties in connection with the VitSupp.com websites, including without limitation of merchantability and fitness for a particular purpose.
VitSupp.com also disclaims any responsibility for the accuracy, content, or availability of information found on websites that link to or from VitSupp.com websites. You acknowledge that some advertisers or other companies employ automated search results or otherwise link you to sites containing information that may be deemed inappropriate or offensive.
VitSupp.com is not liable for the accuracy, copyright compliance, legality, or decency of material or content contained in third-party sites and/or advertisements (including pop-up ads) and you hereby irrevocably waive any claim against us with respect to such sites or advertisements.
VitSupp.com does not ensure that you will be satisfied with any products or services that you purchase from any third-party site that links to or from VitSupp.com websites.
VitSupp.com does not make any representations or warranties as to the security of any information, including, available on or through VitSupp.com (“Content”) is protected by copyright.
Users are prohibited from modifying, copying, distributing, transmitting, displaying, publishing, selling, licensing, creating derivative works or using any Content available on or through VitSupp.com for commercial or public purposes.
This site is created and controlled by VitSupp Healthcare. The laws of India shall apply and courts in Delhi/New Delhi shall have jurisdiction in respect of all the terms, conditions and disclaimers.
VitSupp.com reserves the right to make changes to the website and the terms, conditions and disclaimers at any time and without information to the customers/users of the services/website of VitSupp.com.
If there is any dispute about or involving the VitSupp.com Websites and/or the Service, by using the VitSupp.com websites, you agree that the dispute will be governed by the laws of India. You agree to the exclusive jurisdiction to the courts of Delhi, India.
If you have questions or concerns regarding these Terms & Conditions, please contact our support at email@example.com