Payment Related Questions
What is Cash on Delivery?
If you are not comfortable making an online payment on VitSupp.com, you can opt for the Cash on Delivery payment mode. With COD you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online. The minimum order value for a Cash on Delivery (COD) payment is Rs 1000 and it is available only for deliveries in India. It is strictly a cash-only payment method, we do not accept any credit card payment at the time of delivery.
How do I pay using a credit/debit card?
Online Purchase using Credit cards
We accept Credit card payments made using Visa, MasterCard and American Express. To pay using your credit card at checkout, you will need your card number, expiry date, 3 or 4 digit CVV number (found on the backside or front of your card). After entering these details, you will be redirected to the Payment Gateway’s page for entering the online 3D Secure password.
Online Purchase using Debit cards
We accept payments made using Visa, MasterCard and Maestro debit cards. To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank’s secure page for entering your online password (issued by your bank) to complete the payment.
Are there any hidden charges?
What you see listed that is what you pay. There are zero hidden charges when you make a purchase. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay.
My order was not successful. What happens to the money deducted from the card?
When you tried placing an order on VitSupp.com and it is not successful, in most cases the money is never deducted from your Credit/Debit card (even if you have received an sms or email from your credit or devit card issuer). Therefore in such cases, first check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days. The time taken can vary from bank to bank and we unfortunately won’t be able to expedite this. Please check with your bank for more details. If your bank informs you otherwise please get back to us. If the money has been credited to our account we would initiate refund within 3 days of your request. Receipt of the refund would however depend on the mode of payment mode chosen by you. The expected timelines are as below:
Net Banking 2-4 business days
Debit Card 5-7 business days
Credit Card 7-21 business days
Why is COD not available to me?
Cash on Delivery (COD) option is available only for certain locations across the country, where our delivery partners are equipped to manage cash payments. Therefore COD is possible only for certain serviceable locations only. However, you can always opt for payment through Net Banking or Credit/Debit Card.
I paid twice for one transaction, What should I do.
We only use trustworthy and best in class payment gateways for transaction on our website and therefore changes of double payment are rare. However in case, if you have ended up paying twice for a transaction, simply let us know by writing to us on firstname.lastname@example.org or by calling us. We will investigate the matter and will refund any extra money received from you via the same source within 07-10 working days.
Order Related Questions
Do You ship to my country?
VitSupp Healthcare ships to almost all countries across the globe. If you want to buy our product, go ahead and add the product to your shopping cart and see if your specific country is in the drop down list.
Can I track my International Airmail orders?
We generally dispatch international orders through Fedex or UPS. However at times we might be forced to ship via International Airmail as our shipper might not be able to carry products to your location. Please note that orders shipped via International Airmail cannot be tracked. Generally such orders are delivered within a few days, however at times it may encounter delay at customs. In such cases, please be patient with us.
How can I change my shipping address
To change the shipping address you are using for your order, you just need to update the shipping address while you are checking out from the shopping cart.
How do I know that my order has been confirmed?
Once your order has been logged and payment authorization has been received, you will see the order confirmation page. The moment we receive your order, we will start processing it and will send you confirmation of the same via email on your registered mail id. The email will contain the details of your order along with a unique Order ID, listing of the item(s) you have ordered and the expected dispatch or delivery time. You will also be notified when the item(s) are shipped to you. Shipping details will be provided with the respective tracking number(s).
Can I order a product that is sold out?
Products that are listed as ‘Sold Out’ are not available for sale.
Can I cancel my order before it is shipped?
We value your business and respect your choice to cancel any order before it is shipped. You can visit your account page on www.vitsupp.com and cancel any order yourself or write to us on email@example.com or call us. As we usually ship within 1-3 days time, you can cancel the order before its shipment. Once the order is cancelled, the entire amount will be fully refunded via original method of payment within 07-10 working days.