Shipping, Returns & Refunds Policy
At VitSupp, we believe that how a brand handles delivery and returns says as much about its values as the products it sells.
This policy is designed to be fair, transparent, and respectful of your time and trust.
Shipping Policy
Where We Ship
VitSupp currently ships across India to serviceable pincodes. Availability may vary based on location and courier reach.
Order Processing
- Orders are usually processed within 1–2 working days after confirmation.
- Orders placed on weekends or public holidays are processed on the next working day.
- You will receive a confirmation and tracking details once your order is dispatched.
Delivery Timelines
Delivery timelines depend on your location:
- Metro & Tier 1 cities: 3–5 working days
- Other locations: 5–7 working days.
Please note that delivery timelines are estimates and may vary due to:
- courier delays
- weather conditions
- regional restrictions
- high-demand periods
Shipping Charges
- Shipping charges, if applicable, are clearly shown at checkout before payment.
- Any promotional free-shipping offers will be explicitly mentioned.
Order Cancellation
- You may cancel your order before it has been shipped by contacting our support team.
- Once an order has been dispatched, cancellation is no longer possible. In such cases, the order will be treated under the Returns Policy (where applicable).
Returns Policy
Because VitSupp products are consumable health supplements, returns are accepted only under specific conditions.
Eligible Reasons for Return
You may request a return if:
- You received a damaged product
- You received an incorrect product
- The product was missing or incomplete at the time of delivery
Return Request Window
- Return requests must be raised within 7 days of delivery.
- Requests raised after this period may not be accepted.
Conditions for Return
To be eligible for a return:
- The product must be unused, unopened, and in its original packaging
- The safety seal (if applicable) must be intact
- Proof of issue (images/video) may be required for verification
For hygiene and safety reasons, opened or used supplements are not eligible for return, unless there is a clear quality issue verified by our team.
How to Request a Return
To initiate a return, please contact us at:
[email protected]
Include:
- Order ID
- Reason for return
- Photos/videos of the issue (if applicable)
Our team will review your request and guide you through the next steps.
Refund Policy
Refund Eligibility
Refunds are processed only after:
- The return request is approved, and
- The returned product (if applicable) is received and verified
In cases where a return pickup is not required (e.g., damaged product), the refund may be processed after verification alone.
Refund Timeline
- Approved refunds are processed within 7–10 working days
- The refund will be issued to the original payment method used during purchase
Please note that banks and payment providers may take additional time to reflect the amount in your account.
Shipping Fee Refunds
- Shipping charges (if any) are non-refundable, unless the return is due to an error on our part (damaged or incorrect product).
Non-Returnable Situations
Returns or refunds will not be accepted for:
- Change of mind
- Incorrect usage or expectations
- Products damaged due to improper handling after delivery
- Orders where the return request is raised beyond the allowed timeframe
Quality & Safety Note
VitSupp products are formulated and packed with care to ensure safety and integrity.
If you believe there is a quality-related concern, please reach out to us — we take such matters seriously and review them responsibly.
Contact Us
For any questions related to shipping, returns, or refunds, please contact:
Response time: within 1–2 working days
A Final Word
We aim to handle every order with the same care we expect for ourselves.
If something goes wrong, we’re committed to resolving it fairly and thoughtfully.
Note
This policy is subject to change without prior notice. Any updates will be reflected on this page.