At VitSupp, we respect your privacy and take the protection of personal data seriously.
This Privacy Policy explains what data we collect, why we collect it, how we use it, and the choices you have.
We believe privacy should be clear, limited, and purposeful — never excessive or hidden.
1. Who We Are
VitSupp is a health and wellness brand providing educational content and food supplements intended to support general wellbeing.
VitSupp is owned and operated by BlueHymalaya Wellness Private Limited, India.
2. Information We Collect
We collect personal data only when it is necessary to provide our services, improve your experience, or meet legal obligations.
a) Personal Information
You may voluntarily provide personal information such as:
- Name
- Email address
- Phone number (including WhatsApp)
- Shipping and billing address
- Order and transaction details
This information is collected when you:
- Place an order
- Sign up for updates or newsletters
- Contact us for support
- Submit forms on the website
Payment information is processed securely by third-party payment gateways. VitSupp does not store complete card or banking details.
b) Non-Personal & Technical Information
When you visit VitSupp.com, we may automatically collect:
- IP address
- Device type and browser
- Pages visited and time spent
- Referring website or source
This information helps us understand how the website is used and how we can improve clarity, usability, and performance.
3. How We Use Your Information
We use personal data only for defined and legitimate purposes, including:
- Processing and fulfilling orders
- Providing customer support
- Sending order-related and service communications
- Sharing educational content, product updates, and offers (with consent)
- Improving website functionality, analytics, and user experience
- Preventing fraud and ensuring platform security
- Complying with legal and regulatory requirements
We do not collect or process personal data for purposes unrelated to VitSupp.
4. Marketing Communication & Consent
With your consent, we may contact you via:
- SMS
These communications may include educational content, product information, important updates, or limited offers. You may withdraw your consent at any time by:
- Using the unsubscribe link in emails
- Replying STOP to SMS or WhatsApp messages
- Contacting us at [email protected]
Withdrawal of consent will not affect the legality of any data processing carried out before such withdrawal.
5. Cookies, Pixels & Analytics
VitSupp uses cookies and similar technologies to understand usage patterns and improve the website experience.
We may use tools such as:
- Google Analytics
- Meta Pixel (Facebook / Instagram)
- Affiliate tracking tools
- Advanced analytics and reporting platforms (including dashboards like Looker Studio)
These tools collect anonymised or pseudonymised data about website interactions.
You can control cookies through your browser settings. Disabling cookies may affect certain site features.
6. Sharing of Information
VitSupp does not sell personal data.
We may share limited information with:
- logistics and courier partners (order delivery)
- payment gateways (secure transaction processing)
- communication service providers (email, SMS, WhatsApp)
- analytics and advertising platforms (aggregated or anonymised data)
- legal or regulatory authorities, where required by law
All third parties are required to handle data responsibly and only for defined purposes.
7. Data Security
We implement reasonable technical and organisational safeguards to protect personal data from unauthorised access, misuse, or disclosure. While we take data protection seriously, no method of transmission over the internet is completely secure, and absolute security cannot be guaranteed.
8. Data Retention
We retain personal data only for as long as necessary to:
- fulfil the purpose for which it was collected
- comply with legal, accounting, or regulatory obligations
When data is no longer required, it is securely deleted or anonymised.
9. Your Rights Under Indian Data Protection Law
Under applicable Indian data protection laws, including the Digital Personal Data Protection Act, 2023, you have the right to:
- access information about the personal data we hold
- request correction or updating of inaccurate data
- request deletion of personal data, subject to legal requirements
- withdraw consent for marketing communications
- raise a grievance related to data processing
You may exercise these rights by contacting us at [email protected].
10. Grievance Redressal
If you have any concerns or complaints regarding the processing of your personal data, you may contact our Grievance Officer at: Email: [email protected] We will endeavour to address grievances within a reasonable timeframe.
11. Children’s Privacy
VitSupp’s website and services are intended for adults.
We do not knowingly collect personal data from individuals under 18 years of age. If you believe a minor has shared personal data with us, please contact us so we can take appropriate action.
12. Legal Compliance & Jurisdiction
This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.
Any disputes shall be subject to the jurisdiction of courts in India.
13. Updates to This Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
Any updates will be posted on this page with a revised “Last updated” date.
14. Contact Information
For questions, requests, or concerns related to privacy or data protection, please contact: Email: [email protected]
VitSupp is a brand owned and operated by BlueHymalaya Wellness Private Limited, India.
A Closing Note
We collect only what is necessary, use it responsibly, and protect it with care. Your trust matters to us. We respect your privacy. Your information is used only to process orders, improve your experience, and communicate responsibly. Read our Privacy Policy for details.