We pride ourselves on bringing the best for you from all over the globe. Our confidence is visible in our No Questions asked Money Back Guarantee on Products. When you buy from us this is what we assure you of:
Best in Class Products
All products on VitSupp are new, genuine and best in Class. Every product listed on our website is preselected. We carry only those products which are approved by our sourcing team. We also try to bring the product at best possible prices. We don’t allow sale of old, near expiry or duplicates products.
You can cancel your order any time before we ship the product. To do so, just Log into your account on our website/ app/ mobile website. Choose the item on your orders page and click on ‘Cancel’ and you are done!
Our 15 Day Easy Returns policy makes it very easy to return or replace an item. Just log into your account on our website/ app/ mobile website within 7 days of delivery of item. Choose the item on the MY ORDERS page, click on ‘Return’ or ‘Replace’ and that’s it. Please return your item in its original packaging.
While we take utmost care in selecting what is best, we are still not perfect. You feedback and support is a critical for us to improve upon what we do and to make amends to the mistake we make. Therefore if you are not happy with your VitSupp order get in touch with us and we’ll either organize a replacement, provide you with a store credit or give you your money back. It’s your choice. You must be wondering how does it work, well below are some of the FAQs answered.
I want a refund! How do I initiate the refund procedure?
What is the Money Back Guarantee?
At VitSupp.com, we’re confident about the quality of the products we sell. If a product that you’ve bought on VitSupp.com does not meet your expectations, we will give you back your money.
Is it available for every product?
Which countries are eligible for the 100% Money Back Guarantee?
How does it work?
When will I get my money back?
The time between us issuing a refund, and you getting your money back, can vary depending on your payment method:
- If you paid with a Cash on Delivery, we will need your saving accounts details so that we can transfer money directly to your saving account.
- If you paid with a Visa or Mastercard or AMEX, you will get the money back on your bank account within a few business days.
- If you paid via PayPal, the time needed to process your refund will vary, depending on the kind of payment you used (PayPal balance, or through your bank account, or your debit or credit card linked to your account). As soon as we issue the refund, you will receive an email from PayPal, which will contain more details about the process.